Sub-Zero · Sammamish
Sub-Zero Ice Maker Repair
Empty bins, hollow cubes and leaks from the fill line on Sub-Zero clear-ice and standard ice makers.
What owners describe when they call
- Bin has been empty for days and the arm is definitely down
- Cubes come out hollow, half-size or fused into one lump
- Ice tastes stale or smells of whatever is in the freezer
- A thin skin of ice creeping across the bottom of the ice bin
What the diagnosis includes
Temperatures logged in the cabinet and at the evaporator, the defrost circuit taken through a cycle, both fans and the door seals checked, and gauges on the sealed system when the signs lead there. You come away with the cause and one parts-and-labour figure; the bands below show where that figure is likely to fall.
What it costs
The price list, band by band
The $89 service call pays for the trip out and a complete diagnosis of the unit, and all of it is credited toward the repair once you give the go-ahead.
Each band is what that kind of repair has come to in Sammamish kitchens. Your own unit gets one firm parts-and-labour number once it has been diagnosed, written down before a panel comes off, and that number is the one on the invoice.
- Door gasket or seal replacementA door that no longer seals lets room air in; frost and a long-running compressor follow.
- $300–$630
- Evaporator or condenser fan motorOne fan moves cabinet air over the evaporator, the other moves room air over the condenser.
- $330–$720
- Defrost heater, thermostat or sensorThe parts that clear frost from the evaporator and tell the control how cold it is.
- $300–$690
- Ice maker, water valve or supply lineEverything between the water connection at the back of the unit and the ice maker module.
- $260–$740
- Electronic control boardThe board that runs the compressor, the fans and the defrost cycle from its sensor readings.
- $400–$940
- Compressor or sealed-system repairCompressor, condenser, evaporator, filter-drier and the tubing between them: the refrigerant loop.
- $1,460–$3,380
- For comparison: a new unitA new one on the plateau is a market rate, not a price from this shop: a comparable built-in replacement, before installation and cabinetry work.
- $11,550–$20,400
Three things place a job inside its band: which part your model takes, whether the unit must be rolled out of its opening to reach the fault, and whether a part has to be ordered to your serial number. When a big repair and a new unit start to look alike, the repair-or-replace pages set the two side by side.
From the plateau
What Sammamish customers actually said
Collected after the invoice, edited only for length.
4.9 / 51,520 reviews
Bin sat empty the better part of two weeks with the arm plainly down. The shut-off sensor was telling the module it was full. Diagnosed in half an hour, part fitted, ice again by that evening.
Perry V.KlahanieApr 2026 Our ice had started tasting of whatever was sitting in the freezer. New filter, sanitized bin, and then the real culprit: a split bin gasket washing freezer air over the cubes. Four because I chased the follow-up.
Yolanda C.Pine LakeJun 2025 A skin of ice kept forming across the base of the bin and locking the batch into one slab. The drain line had partly iced over. He thawed it, checked the pump, and leveled the unit.
Duncan M.TrossachsJun 2026
Book a diagnosis
The model number and one sentence about it
That is enough to start. Sub-Zero Repair Sammamish finds the cause first, gives you one figure, and only then picks up a tool.
- Visits 8 am to 8 pm, every day of the week; calls taken 24/7
- $89 for the diagnosis, deducted once you approve the repair
- All of Sammamish: Klahanie, Pine Lake, Sahalee, Trossachs and the streets between
